Delivery Policy

1. Delivery & Collection Options

We offer the following options for receiving your order:

1.1 Store Pickup

Customers may collect orders directly from our store. You will be notified when your order is ready.

• Please bring valid identification and your order confirmation
• Orders must be collected within a reasonable timeframe after notification

1.2 Delivery (Arranged with Our Staff)

Delivery can be arranged through our team at the time of purchase.

• Delivery details (address, timing, and fees) will be confirmed with you
• Delivery timeframes are estimates only and may vary due to operational factors
• Additional delivery charges may apply depending on location and order size

2. Delivery Conditions

• The customer must ensure safe and reasonable access to the delivery location
• Someone must be available to receive and sign for the goods if required
• If no one is available, redelivery fees may apply
• Once goods are delivered as agreed, responsibility passes to the customer

3. Delivery Issues

• Any damage or missing items must be reported within 48 hours of delivery
• Customers should inspect goods upon receipt to ensure accuracy and condition

4. Delays

While we aim to meet all agreed delivery timeframes, we are not liable for delays caused by factors outside our control, including supplier delays, traffic, weather, or unforeseen events.